You must know your competition in and out. Keep your friends close, but keep your competitors closer. You need to know all the things that you learned about your customers except fill in the blank for each competitor on all of those above items. Learn how you are the same/ different. Learn the similarities/differences about each product and service you offer. Learn how they sell or promote their products /services.
Even though it is perfectly acceptable and is a common practice to use the 8_stage classic model for the e_marketing plan as well, you might want to consider the simplified version proposed by Chaffey, who identifies four major steps to build the e_marketing plan: